EMAN GALAL

Learning & Change Leader | Digital Learning Strategist | L&D Transformation Manager

Profile summary

Career highlights

Professional experience

Defines the organizational learning strategy, steering the development of talent across the sector. Manages the end-to-end training lifecycle, from initial needs assessment to final evaluation, while overseeing change communication for internal and external stakeholders.

• •Develop and execute a strategic learning roadmap that supports the sector’s talent development objectives.
• •Assess and train trainers and evaluate their performance and training quality.
• •Design, build, and launch a comprehensive digital learning library integrating multimedia content, microlearning modules, and AI-powered personalization.
• •Implement AI tools to recommend personalized learning journeys based on digital transformation projects.
• •Manage all training activities implemented to communicate changes to internal employees and external stakeholders.
• •Oversee the full training lifecycle: needs assessment, content development, pilot testing, rollout, and evaluation.
• •Collaborate with internal subject matter experts (SMEs) and external vendors to create engaging, interactive e-learning modules using modern authoring tools ( Camtasia, HeyGen, Clipchamp..etc )
• •Deliver soft skills training programs for internal employees.

Shaped the technical training strategy for the maintenance department, acting as the primary liaison between maintenance operations and the training center. Defined competency frameworks and performance evaluation standards to address skill gaps across the technical workforce.

• •Assess training needs for maintenance department.
• •Align with technical SMEs to design technical competencies for performance evaluation.
• •Conduct performance evaluation and assess weakness and strength.
• •Coordinate with vendors to implement machines training as per agreements.
• •Evaluate training and recommend improvements

Architected corporate training frameworks and instructional materials for government and private sector entities across the MENA region. Steered the design of training department structures and service delivery models, facilitating bilingual instruction in English and Arabic for diverse professional cohorts.

• •Designed training department structures and operational practices for an international hospital group in Egypt.
• •Delivered customer service programs for Dubai Municipality based on the 7 Stars Model and facilitated graduate training and Emiratization programs for ADGM Academy.
• •Executed training initiatives for the Emirati Post Group, Ministry of Education, and Omani government institutions covering topics including happiness, positivity, creativity, and analytical thinking.

Steered the design and delivery of corporate learning initiatives, assessing organizational training needs to align development programs with business requirements. Managed the end-to-end production of instructional materials and facilitated structured learning experiences to address performance gaps.

• •Meeting clients, asses training needs, design training proposals
• •Resolve performance problems, translate development requirements into training programs
• •Develop the production of classroom handouts, instructional materials, games, aids and manuals
• •Direct structured learning experiences and monitor their quality results
• •Draw training and development plan, deliver training (game-based) on soft skills and business topics

Directed talent acquisition and development functions, steering the organizational strategy for recruitment, performance management, and leadership training. Managed competency mapping frameworks and evaluated the effectiveness of talent initiatives to align workforce capabilities with business objectives.

• •TNA. Design, plan, organize, monitor, evaluate and direct orientation and training.
• •Direct skills and competencies required to recruit, interview and select qualified applicants accordingly
• •Assist management team evaluate effectiveness of overall talent strategy.
• •Manage the performance management system and competency mapping
• •Create and implement leadership programs at work that connect employees with business goals

Designed training and development frameworks, steering the instructional design strategy for internal programs. Managed the lifecycle of learning resources and coordinated performance evaluation processes to align staff development with organizational requirements.

• •Training needs analysis, Instructional designing, conduct surveys, develop training materials
• •Provide guidance to internal trainers, performance appraisals, training evaluation
• •Communicate with training providers, responsible for company Library
• •Collect e-learning training resources, create and design internal developmental projects

Managed end-to-end recruitment cycles and training programs for the outsourcing division. Coordinated talent acquisition workflows while designing and delivering internal development sessions to improve staff product knowledge and service standards.

• •Training: Developing, organizing, conducting, reporting and evaluating training activities.
• •Delivered Product Knowledge and Customer Handling training by conducting role plays and stimulations.
• •Recruitment: recruitment process: coordinating job posts, screening, sourcing and selection, interview process, creating database via contacting various providers.
• •Prepared English and Psychometric tests, followed up with the new hire paperwork.

Directed recruitment operations for Innovito while delivering Business English and Soft Skills instruction across multiple educational institutions. Managed the end-to-end hiring lifecycle and facilitated training programs for diverse learner populations.

• •Built a candidate database and managed the full recruitment cycle including job postings, screening, and interview coordination.
• •Developed e-learning content for trainers and contributed creative concepts for instructional video production.
• •Delivered Business English and Soft Skills training to learners of varying ages and professional backgrounds.

Facilitated professional development programs for diverse cohorts, steering the delivery of technical and interpersonal skill curricula. Managed the end-to-end training lifecycle, from curriculum design and instructional delivery to trainee assessment and individual performance coaching.

• •Delivered training sessions across analytical, English, and soft skills using varied instructional formats including simulations, case studies, and role-playing exercises.
• •Developed training processes and curricula while conducting evaluations, examinations, and one-on-one feedback sessions to support trainee progress.
• •Mentored and coached trainees through individual counseling sessions to align personal development with program objectives.

Assisted the external affairs team with stakeholder communication and administrative coordination. Supported the documentation of public engagement activities and maintained records for regional exploration projects.

• •Compiled briefing materials for community engagement sessions to support project transparency.
• •Organized internal project files and correspondence to streamline information retrieval for the 2005 team.
• •Drafted summaries of public feedback regarding exploration activities for review by department leadership.

Facilitated cross-functional communication by providing English interpretation services for international project teams. Managed linguistic accuracy during technical discussions to ensure alignment across global stakeholders.

• •Interpreted technical meetings and documentation between English and local language speakers to maintain project continuity.
• •Translated project requirements and feedback during the 2006-08 to 2006-09 period to support team coordination.

Education

Global Business & HR

English Language & Literature | CERTIFICATION Digital Leadership: Driving Cultural & Organizational Change – AUC, July 2025 Advanced TOT – Brilliance Business School, 2015 Training Needs Assessment – IMI, 2014 TOT – Mobinil Telecom, 2014 HR Career Certificate – AUC, 2012 Train-the-Trainer Certification – Infosys India, 2008 Online Psychology Courses – University of Houston

Certifications

Languages